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Each of our clients has an assigned Processing Specialist. However, as a result of our dual-verification processing system there are at least two Processing Specialists who fully understand each client's processing procedures and service requirements.
Our client logs and tracking systems enable any of our Specialists to answer client questions regarding deposits and processed items. Client inquiries are generally researched while the client is on the phone. If the inquiry requires more in-depth research, or the accessing of historical data, our standard is to get back to the client within one business day.
For adjustments, inSource will typically work with the bank of deposit on behalf of our client. Because our system requires us to be in-balance prior to making a deposit, any needed adjustments generally occur as a result of bank error. In these cases, inSource will alert the client and request bank adjustment on behalf of the client.
Clients using ACH direct debit services are advised the same day inSource is notified of any returns due to closed accounts, overdrafts, holds, non-sufficient funds, etc. All returned items are handled per client instructions.
Returning payment information and data to our clients in a timely manner is a top priority. Our standard for getting electronic and manual payment information and data to clients ranges from same-day to next-day depending on the volume of information and method of delivery.
Everyday we work to ensure our clients think of us as a valuable extension of their organization, responsible for saving them time and money.
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